Cancellation and Refund Policy

This policy applies to every paid product purchased on mpsctestseries.com, operated by Betterwork Info Solutions Pvt. Ltd.. Free content — mock tests, notes, current affairs, solved papers and exam alerts — involves no payment and is therefore outside the scope of this policy.

You may request a refund within 7 calendar days from the date and time of a successful payment. Requests received after this window has closed cannot be accepted, because access to the purchased material has already been granted for an extended period.

• Digital books — refundable within 7 days of purchase, subject to the fair-use condition in clause 4.
• Test series enrolments — refundable within 7 days of enrolment, provided you have attempted no more than one test in the series.
• Duplicate payments — if you were charged twice for the same order, the extra amount is refunded in full regardless of the 7-day window. Simply report it to us.
• Failed or undelivered access — if payment succeeded but access was never granted and we cannot resolve it, you receive a full refund regardless of the 7-day window.

Send us a refund request through either channel below:

• Email — betterworkindia@gmail.com with the subject line “Refund Request”.
• Phone — +91 89991 86374 (Monday to Saturday, 10:00 AM – 7:00 PM IST).

Please include the following so we can locate your order quickly:

• The registered name, email address and mobile number used at checkout.
• The Razorpay Payment ID or Order ID from your payment confirmation email.
• The name of the product purchased and the date of purchase.
• A brief description of the reason for the request.

We acknowledge every request within 48 hours and communicate the decision within 3 working days of receiving the complete details.

Because our products are digital and delivered instantly, a refund request may be declined in the following circumstances:

• The request is made after the 7-day window has expired.
• A substantial portion of the content has already been consumed — for a digital book, more than 30% of its pages read; for a test series, more than one test attempted.
• The account has breached the licence terms in our Terms and Conditions — for example by sharing, copying or redistributing paid content.
• The request relates to dissatisfaction with examination results, or with an outcome we never guaranteed.
• The purchase was made through an unauthorised reseller rather than directly on this Website.

A free preview of each digital book is available before purchase. We strongly encourage you to use it, so that you can confirm the content suits your preparation before paying.

An order may be cancelled at no cost at any time before the payment is completed — simply close the payment window; no amount will be charged.

Once a payment has succeeded, access to digital content is granted immediately and the order is treated as fulfilled. Such an order cannot be “cancelled” as such, but it remains eligible for a refund under the 7-day window described above.

• Approved refunds are credited to the original payment method only — the same card, UPI ID, bank account or wallet used for the purchase. We do not issue refunds in cash or to a third-party account.
• Refunds are initiated through Razorpay within 2 working days of approval.
• The amount typically reflects in your account within 5–7 working days of initiation, depending on your bank or card issuer’s settlement cycle.
• A refund reference number is emailed to you as soon as the refund is initiated, so you can track it with your bank.
• Refunds are issued for the full amount paid. We do not deduct any processing or handling fee.
• Access to the refunded product is revoked once the refund is initiated.

If you are not satisfied with the outcome of a refund request, you may escalate it to our Grievance Officer at betterworkindia@gmail.com with “Escalation” in the subject line. Escalations are reviewed by a senior team member and resolved within 15 days of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.